A lot of the time when you ask companies about their ISO9000 compliance they are ever so eager to show you their quality statistics, the Xbar charts and a multitude of other charts, talk about their outgoing and incoming quality checks and of course customer returns levels. All of which is great, but that's only a part of ISO9000 and some would arg...

When you ask people, what is the most important principal of a quality management system you will undoubtedly get a multitude of answers, some formed by facts, some not so much and some are just sitting on the fence claiming all are important. Anyone who knows me will agree here, I'm not much for sitting on the fence! Maybe it's part of being Scott...

We are excited to launch our new Virtual Quality Management Service which is designed to provide companies who do not have a dedicated Quality Management resource the support normally associated with a full time person but without the cost linked to employing that full time person. We do this by offering companies a set number of 'da...