For many people it's budget time again and I don't know about you but for me, doing the annual department budget was never my favourite task. My first budget was terrible, it was largely just given to me and not knowing much better I said sure I can do a 5% cut in costs! Having been through the loop a few times now I've learned the odd thing o...

As part of the 4 Meetings process we talked about having a scoreboard set up for your 3 or 4 key metrics that you want to track for each quarter. There are a number of templates around that you can use, you can develop your own as well but we thought we would share one of ours. Overview We've structured the Scorecard to make it as simple as possibl...

We have talked a lot about the benefits of a thematic goal but did you know we created a template that you can download and get stuck into using right away? Here is the link to get your very own copy of it completely free Grab Your FREE Template For your FREE template of the Thematic Goal process just fill in the form and we will send you a co...

The Complete Process We love the Thematic Goal Process, we've talked about it often here and we've even designed some templates to help you make it work but we wondered what else can we do to help. The, it hit us, an E-Book.. something you can take away, print off, hand out to friends colleges so they can discover the process in their own...

Every business has problems, it doesn't matter the size or complexity of the business issues come up, daily some large and some small. What defines great business and great business cultures is how they solve those problems both in terms of the solutions they come up with and the methods they use to do it. The size of the problem often dictate...

As we have mentioned before  ISO 9001:2015 is very much focused on understanding the Risks in your Quality Management System and to your organisation and obviously how you will handle them. Clause 6.1 - Actions to address risk and opportunities is really focused on helping you do this, it's also got that keyword "SHALL" in the clause whic...

How often have you heard or said something like "We are running behind again!" or "We are not meeting our output Targets", "The System says it should only take", "We have timed it and know how long it takes!". I've heard them quite a few times over the years and after a few questions and a little digging I come to largely the same conclusion each t...